DEER PARK

Policies

Returns

We accept returns within 14 days of your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you need to return or exchange an item please email us at: contact@deerpark.studio

Refunds

Once your return is received and inspected we will send an email to notify you that we have received your returned item. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipping

To return your product, you should mail your product to: Deer Park Studio, 1431A Dufferin Street, Toronto ON, M6H 4C7, Canada

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it takes for your exchanged product to reach you will vary.

Where do you ship from?

Directly from our studio which is located Toronto, Canada.


Where do you ship to? 
Anywhere in the world.

When can I expect my order?
Please allow 4-5 business days for your order to be processed before it ships. If you need it sooner please let us know and we will try our best to get your order out ASAP. Below are the estimated delivery times after your order has been processed.

Canada:
Lettermail 1-2 weeks (Tracking not available)
Expedited 1-7 business days (Includes tracking)
Xpress Post 1-3 business days (Includes tracking)

USA:
Standard lettermail: 1-4 weeks (Tracking not available)
Small Packet USA Air: 5-8 business days (Tracking not available)
Tracked Packet USA: 4-7 business days (Includes tracking)

International:
Small Packet International Surface: 30-80 business days (Tracking not available)
Small Packet International Air: 6-10 business days (Tracking not available)
Tracked Packet International: 6-10 business days (Includes tracking)


What do I do if my package arrived damaged?
We can fix that. Please reach us at: contact@deerpark.studio


What do I do if I think my package was lost in the mail?
Again, please reach us at: contact@deerpark.studio


Can I return my item? 
Please peruse our Return Policy.